FAQ
Distance is absolutely no issue for us! Most of our clients don’t have their headquarters or warehouses in Wrocław. Typically, garments are sent to us via courier or any shipping service, sometimes even directly from China. Clients can participate in the shoot remotely or in person if they prefer hands-on involvement.
We start by discussing everything online, using convenient tools. At every stage, you have full insight into the process and make key decisions, while we present options based on the package you choose. These include a variety of choices for locations, models, and the team handling the shoot. Once we finalize the key details, we prepare a detailed schedule so you know what will be photographed, when, and how long it will take.
Absolutely! We’d love for you to visit us in person. Wrocław has a well-connected airport with frequent and affordable flights to most European cities. Plus, the city itself is a great place to spend a few days – it offers excellent accommodation, great hotels, and plenty of attractions to explore. Alternatively, we can choose a location for your shoot together and organize it outside of Wrocław. We have extensive experience coordinating international shoots in locations such as the Caribbean, Morocco, the Canary Islands, Iceland, and numerous European capitals – and we’re always looking forward to exploring more! If neither option works, you can still participate remotely. We offer real-time access to the session via Capture Pilot, live streaming, or other remote tools, allowing you to stay involved no matter where you are.
After the shoot, we provide you with previews: a selection of images that align with the agreed brief. You can either request access to all the raw images, or we provide a narrowed selection of the best frames to save you time and effort – whatever you find more convenient! You then decide which ones you’d like to move forward with for further processing, or if you prefer, we can handle the selection for you to ensure the results meet your requirements.
We send the files in your chosen formats via a dedicated password-protected online service. They can be downloaded anytime to any device (or FTP on request). Have you encountered any uncertainties while implementing the images, printing them, or had additional needs—such as extra formats or more files for retouched, we’re here for you. And after that? You publish the photos, collect likes and praise, watch them drive profits, and we start planning the next shoot together!
If visiting in person isn’t an option, we’ve got you covered. You can join the session remotely via Capture Pilot, which lets you view every photo taken in real-time directly from your browser—no extra software needed. We can also set up live streaming or a WhatsApp/Skype connection, provided we plan ahead. Whatever works best for you!
We provide you with a wide selection of professional models represented by Polish agencies, whom we believe best match your brief and brand identity. What many clients may not realize is that numerous Polish models are also represented by top international agencies. However, working directly with their Polish mother agency offers significant advantages: the process is smoother, more transparent, and often more cost-efficient.
In that case, we can expand the search to include international agencies. We have extensive experience with such bookings and can facilitate the smooth arrangement of models from abroad. This includes handling all necessary documentation, as well as production details like flights, accommodations, and more. You’re also welcome to provide your own model you usually work with or have booked yourself. However, it should be someone who, in our professional opinion, can meet the demands of the project. We always discuss such matters openly and transparently with our partners to ensure the best results.
This is something we handle quite often. Many modeling agencies have expanded their rosters to include people of different ages, sizes, and appearances to accommodate the needs of inclusive brand campaigns. We’re experienced in arranging bookings that align with these requirements.
For even more unique needs, we’ve worked with a variety of non-traditional models, including trained dogs, snakes, parrots, and even a miniature horse. If your project requires something unusual, we’re more than enthusiastic about finding the right fit.For each service, after finalizing the details, we sign a detailed formal contract outlining all our commitments and deadlines (we use a standard template customized to your specific arrangements). A particularly important part is the license for the photos, ensuring you can use them without concerns. We also manage model image rights on your behalf, or – if needed – we can assist you if you prefer to sign agreements directly with the models for your brand. We issue VAT invoices or reverse-charge VAT invoices, depending on legal requirements, and we have an EURO account for international transactions. Typically, we require half the payment before the shoot and the remaining balance after delivering the files for your use. We prioritize transparency, and at every stage, you’ll have full visibility and information regarding billing and payments.